Late Arrivals Policy:

If you arrive late for your appointment, we will always try to give you the best service in the remaining time allocated for your booking.  
Please be aware that we are rarely able to extend your session as we already have other customers booked after you, meaning that we will still need to end the session at the scheduled time.
This means that your session will unfortunately be shorter today.  
 

 

Customer’s Cancellations & No shows:

Please note there is a charge of 50% for cancellations made less than 48 hours in advance. There is a 100% charge for treatments if cancellation is less than 3 hours prior to treatment time.

The policy applies to the (e) – gift card vouchers, too.  

Whilst we endeavour to meet your needs we are a business and we hate to see our therapist’s time wasted due to late cancellations or no shows!

 

 

Customer’s Covid-19 and flu Cancellations:

We have made exceptions to our cancellation policy charges for cancellations that occur due to testing positive for Covid-19 or due to flu as we recognise this can occur very last minute. You will appreciate that very last minute cancellations mean we can rarely refill slots and as a small business this means a significant loss of income each time.

 
With this in mind, we would highly appreciate if so as a gesture of goodwill and understanding, you would kindly pay a small amount of 25% of the full price service booked for a last minute (less than 24 hour) COVID or flu cancellation. You can pay over the phone by card, by BACS or, with your permission, we can charge it on your Timely account with us and you can pay in your next visit. We trust you will still visit us again :).
 
 
We hope you understand that this is a sensitive situation but If you have more than four COVID-19 or flu cancellations in 6 months (less than 24 hours each time) we will then have to charge a non-refundable cancellation fee of 50% of the full price service booked in your next fifth appointment you book with us.

 

Cancellations which result from difficulties encountered by the Centre which prevent your booked service from going ahead will not result in the loss of your payment. 
In such instances, if you paid via TimelyPay (online) your money will be converted in a credit and it will be kept in your Timely account with us and then you can reschedule your appointment or you can choose to receive a refund. Please note that each transaction received via TimelyPay (online), respectively a refund via TimelyPay,  will be subject to a standard fee of 1.4% + £0.20 for UK cards and 2.9% + £0.20 for International cards. 

 

 

Parking:

Limited free parking is available at the front of the centre and at the rear of the centre via the gravel drive.

We offer limited free parking, please read carefully: 

Usually there is a red Citroen parked in front of The Oxford Massage Centre (OMC), at 293 London Rd. If there is a space immediately next to the red Citroen, feel free to park there. Please do not park in front of our neigbours at 291. There is a white line on the driveway/pavement separating the two shops. Please make sure you park between the red car and the white line (our parking bay).

 

Alternatively, if the space at the front of OMC is taken, we also have parking behind the Centre.  You can access this via the narrow gravel drive to the left of our building (when you are facing The Oxford Massage Centre). Please park only in the space assigned to the 293 shop at the back of the building under the tree or in an visitor parking space. If your appointment is with Russell, you will see either a blue Wolkswagen Polo or a beige Mini Cooper parked in the 293 space – it’s OK to block in his car!

Once again, out of respect for our neighbours, please DO NOT park in front of the 291 shop or in the 291 parking space in the car park to the rear of the premises.

 

More available parking options on the roads close by, e.g.

 
  • Northfield Rd for 1 hour, respectively 2 hours if you drive to the end of Northfield Rd (2-5 mins walk from the OMC),
  • Sefton Rd – a cul-de-sac – free to park (2 mins walk to the OMC),
  • Barton Rd (2 hours free parking – 7 mins walk to the OMC) or
  • Waitrose car park – OX3 9HP – (10-15 mins walk to the OMC), or Headington Car Park – London Rd, OX3 9HP – 2-3 hours £3.50 – (10-15 mins walk to The Oxford Massage Centre).
 

Thank you for your understanding !

 

Administration:

We are unable to offer showering facilities.

 

 

Information to record before the next treatment:

  • Contra-actions to the treatment
  • Improvement in the condition being treated
  • Worsening of the condition being treated
  • Anything you feel the therapist should know about
  • Changes in your circumstances

 

How to book an appointment:

In light of customer feedback, we would like to let you know that we have recently upgraded our online booking system and you are now able to pay for your treatment at the time of booking straight from the booking page. After choosing your treatment and selecting your appointment date and time, you will now have two options:

  • You can choose to pay for your treatment in full at the time of booking – leaving you to simply enjoy your treatment on the day! 
  • OR you can skip the payment step and proceed with the booking without payment.  In this case, you can choose to pay via BACS : Branch Lloyds Bank | The Oxford Massage Centre Ltd | Sort code : 30-12-51 | A/c No: 39691768
  • For International Payments please use the following bank details: Branch Lloyds Bank | Business Account Name: The Oxford Massage Centre | IBAN: GB22LOYD30125139691768 | BIC: LOYDGB21317
  • Cash at the venue
  • By card at the venue
  • Over the phone by card
 
 
We hope these new payment options will make the booking process clearer and easier for you. We welcome your feedback.

 

Thank you so much for your ongoing customer loyalty and support of OMC.

 

Stay safe!

 

Healthy Regards,

OMC