Late Arrivals Policy:
If you arrive late for your appointment, we will make every effort to provide the highest level of service within the remaining time of your scheduled session.
However, please note that we are generally unable to extend appointments, as we have other clients scheduled immediately following your session.
As a result, your treatment will need to conclude at the originally scheduled time, which may shorten the duration of your session.
We appreciate your understanding and cooperation.
Customer Cancellations/Rescheduling & No-Show Policy:
Please be advised that a fee of 50% of the treatment cost will be charged for cancellations or rescheduling made less than 48 hours in advance. Cancellations made less than 3 hours prior to the scheduled appointment will incur a 100% charge.
This policy also applies to (e)-gift card vouchers.
While we strive to accommodate your needs, we are a business, and late cancellations or no-shows result in a loss of valuable time for our therapists.
We appreciate your understanding and cooperation.
Gift Voucher Policy:
Please note that we are unable to provide refunds for vouchers purchased in error or if the recipient no longer wishes to use it. All vouchers are valid for four months from the date of purchase and must be redeemed before the expiry date, as we are unable to extend vouchers beyond this period.
To redeem your voucher, please book your appointment online by clicking the “Book Now” button.
While we deeply value our customers, we are unable to anticipate individual circumstances. If for any reason the recipient is unable to use the voucher within the validity period, they are responsible for finding a replacement. The voucher may be transferred to someone else if the original recipient is unable to redeem it in time.
We appreciate your understanding and cooperation.
Cancellation or Rescheduling Due to Covid-19, Hospitalisation, Cold/Flu, or Other Health Issues:
We understand that unforeseen health issues, such as testing positive for Covid-19, cold/flu, or hospitalisation, may arise unexpectedly. In these cases, we have made exceptions to our standard cancellation policy.
However, please note that last-minute cancellations significantly impact our small business, as we are often unable to refill the appointment slot. Therefore, for cancellations due to Covid-19, cold/flu, or other health-related issues, we will refund 70% of the booked service fee, with a 30% cancellation charge applied.
We appreciate your understanding and cooperation in these sensitive situations.
Refund Policy:
Please be aware that all transactions processed through TimelyPay (online) are subject to a standard fee of 1.95% + £0.20 per transaction for UK cards and 2.9% + £0.20 for international cards. This fee also applies to any refunds processed through TimelyPay.
Please note that our gift vouchers are non-refundable.
In the event that your appointment cannot proceed due to circumstances at our centre, you will not lose your payment. If you paid via TimelyPay, your payment will be converted into credit, which will be kept in your Timely account with us. You may then reschedule your appointment or choose to receive a refund, which will be subject to the aforementioned transaction fees.
We appreciate your understanding and cooperation.
How to Book an Appointment:
In response to customer feedback, we are pleased to inform you that we have recently upgraded our online booking system. You can now conveniently pay for your treatment at the time of booking directly from the booking page.
Our system also allows you to schedule two or more services back-to-back for one person during a single booking.
To book your appointment, please click the “BOOK NOW” button. After selecting your treatment and choosing your preferred date and time, you will be prompted to complete payment. If you have a voucher or promo code, please apply it during the booking process.
We appreciate your understanding and cooperation.
How to Book Concurrent Appointments for Couples or Friends:
We offer massage appointments for couples or friends at the same time, but in separate rooms, on the following days:
Monday: 3:15 pm – 9:15 pm
Thursday: 3:15 pm – 9:15 pm
Friday: 10:00 am – 3:00 pm
Sunday: 8:00 am – 5:00 pm
Please note that our online booking system currently does not support reserving two bookings at the same time.
To make a booking, you will need to schedule each person individually. After booking the first person and treatment, refresh the page and book for the second person with the other available therapist.
If you encounter any difficulties or would prefer us to handle the booking manually, please feel free to contact us at
info@theoxfordmassage.co.uk.
We appreciate your understanding and cooperation.
Consultation Forms Requirement:
Please note that all customers are required to complete consultation forms prior to their appointment. We will need the full name, email address, and a U.K. mobile number for each customer. Once your booking is confirmed, we will send the consultation forms to your email address.
Bear in mind that if you have an international phone number, you can still book an appointment, even though the country code may not change in the booking system. However, if you are using an international mobile number, you won’t be able to complete the consultation form beforehand. Please don’t worry about this. Simply arrive 10-15 minutes before your appointment to fill out the necessary forms at the clinic.
Depending on the type of appointment, you may receive one or two emails. These consultation forms are sent automatically and must be completed before your treatment.
Thank you for your cooperation.
Insurance:
Our therapists are fully insured to provide massage services to clients aged 16 and over.
Administration:
Please note that we do not have showering or wet facilities available on-site.
Information to record before the next treatment:
We kindly ask that you inform us of the following before your next appointment:
- Any reactions or side effects from the previous treatment.
- Any improvement or worsening of the condition being treated.
- Any other important information you believe the therapist should be aware of.
- Changes in your personal circumstances.
We greatly value your feedback and appreciate your continued loyalty and support of The Oxford Massage Centre.
Stay safe and well!
Healthy Regards,
The Oxford Massage Centre
