Late Arrivals Policy:

If you arrive late for your appointment, we will always try to give you the best service in the remaining time allocated for your booking.  
However, please be aware that we are rarely able to extend your session as we already have other customers booked after you, meaning that we will still need to end the session at the scheduled time.
This means that your session will unfortunately be shorter today.  

Cancellations & No shows:

Please note there is a charge of 50% for cancellations made less than 48 hours in advance. There is a 100% charge for treatments if cancellation is less than 3 hours prior to treatment time.

The policy applies to the (e) – gift card vouchers, too.  

Whilst we endeavour to meet your needs we are a business and we hate to see our therapist’s time wasted due to late cancellations or no shows!

Administration:
1. Free parking is available at the front and rear of the centre via the gated drive.
2. We are unable to offer showering facilities .

 

Information to record before the next treatment:
Contra-actions to the treatment
Improvement in the condition being treated
Worsening of the condition being treated
Anything you feel the therapist should know about
Changes in your circumstances

 

How to book an appointment:
In light of customer feedback, we would like to let you know that we have recently upgraded our online booking system and you are now able to pay for your treatment at the time of booking straight from the booking page. After choosing your treatment and selecting your appointment date and time, you will now have two options:

  • You can choose to pay for your treatment in full at the time of booking – leaving you to simply enjoy your treatment on the day! 
  • OR you can skip the payment step and proceed with the booking without payment.  In this case, you can choose to pay via BACS : Branch Lloyds Bank | The Oxford Massage Centre Ltd | Sort code : 30-12-51 | A/c No: 3969176
  • Cash at the venue
  • By card at the venue
  • Over the phone by card
Cancellations which result from difficulties encountered by the Centre which prevent your booked service from going ahead will not result in the loss of your deposit. 
In such instances, you can reschedule or choose to receive a refund. Please note that each transaction / refund will be subject to a standard fee of 1.4% + £0.20. 
We appreciate that circumstances mean that our clients are occasionally unable to attend an appointment due to illness or circumstances outside their control and we are always sympathetic to this and will try to accommodate you as best we can – please give us as much notice as possible so that we can re-open and make the slot available to others.

 

We hope these new payment options will make the booking process clearer and easier for you. We welcome your feedback.

 

Thank you so much for your ongoing customer loyalty and support of OMC.