Late Arrivals Policy:

If you arrive late for your appointment, we will make every effort to provide the highest level of service within the remaining time of your scheduled session.
However, please note that we are generally unable to extend appointments, as we have other clients scheduled immediately following your session.
As a result, your treatment will need to conclude at the originally scheduled time, which may shorten the duration of your session.
We appreciate your understanding and cooperation.
                                                                                                                                                                                                                                         

Customer Cancellations/Rescheduling & No-Show Policy:

Cancellations or requests to reschedule made less than 48 hours before the scheduled appointment will incur a charge of 50% of the treatment cost.

Cancellations or requests to reschedule made less than 3 hours  before the scheduled appointment, or failure to attend the appointment (no-show), will incur a charge of 100% of the treatment cost.

 

Cancellations made with more than 48 hours’ notice will automatically be converted into a credit on your account with us. This credit is not visible through our online booking system and cannot be used to make a new booking online. To redeem your credit, please contact us and we will manually arrange your new appointment and apply the credit.

 

If you would prefer a refund instead of account credit, this can be arranged upon request. Refunds are subject to a payment processing fee of 3% + £0.30 per transaction, which is retained by our third-party payment provider and is therefore non-refundable.

 

This cancellation and refund policy also applies to physical gift vouchers and electronic (e-) gift vouchers.

 

While we always aim to be as accommodating as possible, we are a small business and late cancellations, rescheduled appointments, and no-shows prevent us from offering that appointment time to other clients and result in a loss of income for our therapists.

We sincerely appreciate your understanding, cooperation, and respect for our cancellation policy.

Gift Voucher Policy:

Voucher Validity

All gift vouchers are valid for four (4) months from the date of purchase and must be redeemed before the expiry date. The appointment itself may take place after the expiry date, provided the booking is made before the voucher expires. Voucher validity cannot be extended beyond the stated validity period.

Gift vouchers are valid until 11:59 pm on the day immediately preceding the expiry date displayed on the voucher.

The expiry date shown on the voucher is the date on which the voucher becomes invalid. From 12:00 am (00:00) on the expiry date, the voucher is automatically deactivated and can no longer be redeemed.

For example, if a voucher displays an expiry date of 15 April, it must be redeemed no later than 11:59 pm on 14 April. From 00:00 on 15 April, the voucher expires and is no longer valid. At that point, our online booking system will no longer recognise the voucher and will display the message “Voucher not found.”

 

Please note that the voucher validity period is determined by the technical operation of our online booking software. Due to a system limitation, the expiry date displayed on the voucher is the date on which the voucher becomes invalid, rather than the last day on which it can be redeemed. This functionality cannot be overridden manually.

 

After taking legal advice, we were informed that there is currently no UK law requiring gift vouchers to have a specific minimum validity period.

 

By purchasing or redeeming a gift voucher, you acknowledge and agree to these Voucher Validity Terms.

Please note that we are unable to provide refunds for vouchers purchased in error or if the recipient no longer wishes to use it.
 
To redeem your voucher, please book your appointment online by clicking the “Book Now” button.
 
While we deeply value our customers, we are unable to anticipate individual circumstances. If for any reason the recipient is unable to use the voucher within the validity period, they are responsible for finding a replacement. The voucher may be transferred to someone else if the original recipient is unable to redeem it in time.
 
We appreciate your understanding and cooperation.

 

Cancellation or Rescheduling Due to Covid-19, Hospitalisation, Cold/Flu, or Other Health Issues:

We understand that unforeseen health issues, such as testing positive for Covid-19, cold/flu, or hospitalisation, may arise unexpectedly. In these cases, we have made exceptions to our standard cancellation policy.
 
However, please note that last-minute cancellations significantly impact our small business, as we are often unable to refill the appointment slot. Therefore, for cancellations due to Covid-19, cold/flu, or other health-related issues, we will refund 70% of the booked service fee, with a 30% cancellation charge applied.
 
We appreciate your understanding and cooperation in these sensitive situations.

 

Refund Policy:

Please be aware that all transactions processed through TimelyPay (online) are subject to a standard fee of 1.85% + £0.30 per transaction for UK cards and 3.00% + £0.30 for international and Amex cards. This fee also applies to any refunds processed through TimelyPay.
 
Please note that our gift vouchers are non-refundable.
 
In the event that your appointment cannot proceed due to circumstances at our centre, you will not lose your payment. If you paid via TimelyPay, your payment will be converted into credit, which will be kept in your Timely account with us. You may then reschedule your appointment or choose to receive a refund, which will be subject to the aforementioned transaction fees.
We appreciate your understanding and cooperation.

 

How to Book an Appointment:

To book your appointment, please click the “BOOK NOW” button. After selecting your treatment and choosing your preferred date and time, you will be prompted to complete payment. If you have a voucher or promo code, please apply it during the booking process.
 
Should you encounter any issues, kindly take a screenshot and contact us at info@theoxfordmassage.co.uk.
 
Our system also allows you to schedule two or more services back-to-back for one person during a single booking.
 
Thank you and rest assured that we appreciate your understanding and cooperation.

                                                                                                                                                                                                                                     

How to Book Concurrent Appointments for Couples or Friends:

We offer massage appointments for couples or friends at the same time, in separate rooms.
 
Please note that our online booking system currently does not support reserving two bookings at the same time.
To make a booking, you will need to schedule each person individually. After booking the first person and treatment, refresh the page and book for the second person with the other available therapist.
 
If you encounter any difficulties or would prefer us to handle the booking manually, please feel free to contact us at info@theoxfordmassage.co.uk.
 
We appreciate your understanding and cooperation.
       
                                                                                                                                                                                                             

Consultation Forms Requirement:

Please note that all customers are required to complete consultation forms prior to their appointment. We will need the full name, email address, and a U.K. mobile number for each customer. Once your booking is confirmed, we will send the consultation forms to your email address.
 
Bear in mind that if you have an international phone number, you can still book an appointment, even though the country code may not change in the booking system. However, if you are using an international mobile number, you won’t be able to complete the consultation form beforehand. Please don’t worry about this. Simply arrive 10-15 minutes before your appointment to fill out the necessary forms at the clinic.
 
Depending on the type of appointment, you may receive one or two emails. These consultation forms are sent automatically and must be completed before your treatment.
 
Thank you for your cooperation.

                                                                                                                                                                                                                                             

Insurance:

Our therapists are fully insured to provide massage services to clients aged 16 and over.

                                                                                                                                                                                                                   

Administration:

Please note that we do not have showering or wet facilities available on-site.

 

Information to record before the next treatment:

We kindly ask that you inform us of the following before your next appointment:
 
  • Any reactions or side effects from the previous treatment.
  • Any improvement or worsening of the condition being treated.
  • Any other important information you believe the therapist should be aware of.
  • Changes in your personal circumstances.
We greatly value your feedback and appreciate your continued loyalty and support of The Oxford Massage Centre.
 
Stay safe and well!

 

 

 

Healthy Regards,

The Oxford Massage Centre ®™