Late Arrivals Policy:
If you arrive late for your appointment, we will always try to give you the best service in the remaining time allocated for your booking.
Please be aware that we are rarely able to extend your session as we already have other customers booked after you, meaning that we will still need to end the session at the scheduled time.
This means that your session will unfortunately be shorter today.
Customer’s Cancellations/Rescheduling & No shows:
Please note there is a charge of 50% for cancellations/reschedule made less than 48 hours in advance. There is a 100% charge for treatments if cancellation is less than 3 hours prior to treatment time.
The policy applies to the (e) – gift card vouchers, too.
Whilst we endeavour to meet your needs we are a business and we hate to see our therapist’s time wasted due to late cancellations or no shows!
Gift vouchers:
Please be aware that we are not able to refund a voucher purchased wrongly or if the recipient doesn’t want it.
Our vouchers are valid, four months, until the expiry date and cannot be extended after the expiry date. Please ensure you redeem your voucher before the expiry date. Please book your appointment by clicking on the Book Now button. Redeem your voucher online.
While we are grateful for our customer clientele we don’t know our customer’s circumstances and, if anything changes during the validity of the voucher, the recipient is responsible to find a replacement if they cannot make it before the voucher expires. Therefore they can give the voucher to somebody else if their own circumstances affects them to redeem the voucher on time.
Customer’s Covid-19, hospitalisation, cold/flu or any other health issues cancellations or rescheduling:
We have made exceptions to our cancellation policy charges for cancellations that occur due to testing positive for Covid-19 or due to cold/flu or hospitalisation as we recognise this can occur very last minute. You will appreciate that very last minute cancellations mean we can rarely refill slots and as a small business this means a significant loss of income each time.
With this in mind, we hope you understand that this is a sensitive situation, we will refund 70% from the service booked for COVID, cold/ flu or any health issues cancellations which means you will be charged a 30% cancellation fee.
Refunds:
Please note that each transaction received via TimelyPay (online), respectively a refund via TimelyPay, will be subject to a standard fee of 1.95% + £0.20p for UK cards and 2.9% + £0.20p for International cards.
Please note that our vouchers are non-refundable.
Cancellations which result from difficulties encountered by the Centre which prevent your booked service from going ahead will not result in the loss of your payment.
In such instances, if you paid via TimelyPay (online) your money will be converted in a credit and it will be kept in your Timely account with us and then you can reschedule your appointment or you can choose to receive a refund.
Please note that each transaction received via TimelyPay (online), respectively a refund via TimelyPay, will be subject to a standard fee of 1.95% + £0.20 per transaction for UK cards and 2.9% + £0.20 for International cards.
How to make an appointment for one:
In light of customer feedback, we would like to let you know that we have recently upgraded our online booking system and you are now able to pay for your treatment at the time of booking straight from the booking page.
Our online booking system allows you to book two or more services back to back for one person at a time.
Please click on the BOOK NOW button. After choosing your treatment and selecting your appointment date and time, you will be prompt to pay for your treatment. If you have a voucher code or a promo code please use it against your booking. If you encounter any issues please take a screenshot and contact us at info@theoxfordmassage.co.uk. Thank you.
How to book a concurrent appointment for couples or friends:
We give massages at the same time in separate rooms for couples or friends on:
Monday: 3:15 pm to 9:15 pm
Thursday: 3:15 pm to 9:15 pm
Sunday: 8 am to 5 pm
We are afraid that our booking system doesn’t allow you to book two different customers at the same time. You must book each customer and treatment at a time. Next, refresh the page and book again for the second person with the other therapist available.
If you encounter any issues or if you would prefer us to book manually for you, please contact at “info@theoxfordmassage.co.uk”. Thank you.
Consultation Forms are required to be filled in before your appointment
We require the full name of each customer, the e-mail address and an UK mobile number. After the booking has been submitted we will then send you consultation forms to your e-mail address to fill in before your treatment. Depending on your appointment, you might receive three or four e-mails. The consultation forms are sent manually. This is not an automatic action.
Insurance:
Our therapists are insured to provide massages to anyone over 16 years old.
Administration:
We are unable to offer showering facilities.
Information to record before the next treatment:
Contra-actions to the treatment
Improvement in the condition being treated
Worsening of the condition being treated
Anything you feel the therapist should know about
Changes in your circumstances
We welcome your feedback.
Thank you so much for your ongoing customer loyalty and support of The OMC.
Stay safe!
Healthy Regards,
The OMC